2017 · GS Paper 4 · Q4(b) · 10 marks

Corporate social responsibility makes companies more profitable and sustainable. Analyse.

In short

CSR makes companies more profitable and sustainable when it is embedded in core strategy, building trust, resilient supply chains, a social licence and access to ESG capital, but not when it is a compliance cheque or greenwashing. ITC's e-Choupal empowered farmers while securing ITC a reliable supply of produce.

Model answer

Ghissu Editorial · Verified 4 Oct 2026

Introduction
India made CSR spending mandatory under Section 135 of the Companies Act, 2013. The claim that CSR also raises profits rests on Porter and Kramer's idea of Shared Value (2011): business and society prosper together when social good is built into strategy.
How CSR Raises Profitability and Sustainability
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Trust and reputation

The Tata group's community work in Jamshedpur built a brand that consumers and governments trust, which lowers the cost of doing business.

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Resilient supply chains

ITC's e-Choupal (2000) gave farmers price information and fair procurement while securing ITC a reliable supply of produce.

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Social licence

Vedanta lost its Niyamgiri bauxite project after gram sabhas, empowered by the Supreme Court in 2013, rejected it, showing that neglecting communities destroys value.

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Access to capital

SEBI's mandatory Business Responsibility and Sustainability Report for the top 1,000 listed firms lets investors reward credible ESG records.

Where the CSR-Profit Link Weakens
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Short-term cost

For thin margins the 2% outlay is a real cost, and Milton Friedman (1970) held that the business of business is profit.

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Greenwashing

Volkswagen's 2015 emissions-cheating scandal, despite glossy sustainability reports, shows that a false green image destroys value.

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Cheque-book CSR

One-off donations detached from the core business earn little lasting reputation or sustainability.

Conclusion
CSR makes companies profitable and sustainable only when it is strategic and embedded, not a compliance cheque. Gandhi's trusteeship, wealth held in trust for society, is the basis of long-term business success.

This model answer is indicative and the model can make mistakes; please verify key facts independently.

Hand-drawn diagram: CSR Value Loop. CSR Value Loop. Flow: CSR in core business → Trust and reputation → Loyalty and talent → Lower risk, cheaper capital → Durable profits → (back to start)
Diagram: CSR Value Loop

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Question from the official UPSC Civil Services (Main) Examination 2017 paper. Answer written by Ghissu's engine and checked against our editorial standards. Found an error? Tell us and we correct it within 48 hours.

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