Refund & cancellation policy

Every Ghissu account starts with a 7-day free trial of everything, with no payment needed, so you can decide before you pay. Because of that, payments are non-refundable. This policy explains cancellation, the few cases where we do refund, and how to reach us.

1. Cancellation

You can cancel your Basic or Pro subscription at any time from your account settings. Cancelling stops future payments. You keep access until the end of the period you have already paid for, and you are not charged again.

2. No refunds on subscriptions

Subscription payments, whether monthly, 6-monthly or yearly, first payment or renewal, are non-refundable, including for any unused part of a billing period. To avoid the next charge, cancel before your renewal date, which is shown under Menu → Your plan.

Upgrading from Basic to Pro. Pro starts right away, and you never pay twice for the same days: the unused part of your current Basic period is turned into free days of Pro, so your first Pro payment moves later by those days. The number of days and the date of your first Pro payment are shown before you pay.

3. Refills (Pro only)

• Non-refundable once purchased.
• Never expire. Unused refill stays on your account.
• Used only after your monthly allowance is finished, and only while you are on Pro. If you leave Pro, the refill stays on your account for when you return. See our fair usage policy.

4. When we do refund

• Duplicate charges. If you were charged twice for the same thing, we refund the extra charge.
• Failed payments. If money left your account but the payment did not complete on our side, we refund it.
• Our error. If we charged you incorrectly, we correct it.

5. Referral cashback

When a friend you invited pays for a plan, we send your referral bonus back to you as cashback against your own recent payment. This is a reward we initiate, not a refund of your subscription, and it does not change your plan or access.

6. Suspended accounts

Accounts suspended for breaking our Terms & Conditions, for example by sharing an account or misusing the referral programme, are not refunded.

7. How to reach us about a charge

Email hello@ghissu.com with:

• The email address registered on your Ghissu account.
• The Razorpay transaction or order ID from your payment confirmation.
• What went wrong.

8. Processing time

Approved refunds and cashback are initiated within 3 business days. Razorpay then typically returns the money to your original payment method within 5–7 business days, depending on your bank.

9. Changes to this policy

We may update this policy from time to time. Payments made before the “Last updated” date above are covered by the version that was in effect when you paid.

10. Contact

Billing questions? Email hello@ghissu.com.