2021 · GS Paper 4 · Q4(b) · 10 marks
In case of crisis of conscience does emotional intelligence help to overcome the same without compromising the ethical or moral stand that you are likely to follow? Critically examine.
In short
Emotional intelligence helps an officer overcome a crisis of conscience without compromise by separating conscience from fear, curbing impulse and finding lawful alternatives, but it is morally neutral and can also rationalise surrender. Ashok Khemka's stand after cancelling the Vadra-DLF mutation in 2012 shows EI-backed resilience.
Model answer
Ghissu Editorial · Verified 4 Oct 2026 · 270 words
Conscience versus fear
Self-awareness separates a genuine moral signal from fear of a transfer, so the officer acts on principle.
Time for reason
Self-regulation prevents an emotional hijack; she can seek an oral direction in writing, as the CCS (Conduct) Rules, 1964 allow.
A lawful middle path
Empathy for the superior's pressures helps her offer a legal alternative instead of a confrontation.
Enduring the cost
Resilience sustains a stand, as Ashok Khemka showed after cancelling the Vadra-DLF mutation in 2012 despite repeated transfers.
Morally neutral skill
EI can rationalise surrender through moral disengagement: "my superior asked me".
Numbed conscience
Over-regulation breeds detachment; Arendt's Eichmann (1963) was a calm functionary of evil.
Empathy can mislead
Paul Bloom's *Against Empathy* (2016) warns that feeling for the person in the room can override fairness to the absent many.
Structural risk
Satyendra Dubey, killed in 2003 after exposing Golden Quadrilateral graft, needed protection, hence the Whistle Blowers Protection Act, 2014.
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Utilities and application of Emotional intelligence in administration and governance2 questions
Asked in 2 of 14 sittings since 2013
Question from the official UPSC Civil Services (Main) Examination 2021 paper. Answer written by Ghissu's engine and checked against our editorial standards. Found an error? Tell us and we correct it within 48 hours.