2021 · GS Paper 4 · Q2(b) · 10 marks

Besides domain knowledge, a public official needs innovativeness and creativity of a high order as well, while resolving ethical dilemmas. Discuss with suitable example.

In short

Domain knowledge tells a public official what the rules permit, but creativity is needed to find a third path that honours both values in a dilemma. Armstrong Pame's crowdfunded 100-km People's Road in Tamenglong (2012) met public need without breaching financial propriety.

Model answer

Ghissu Editorial · Verified 4 Oct 2026

Introduction
An ethical dilemma is a clash of two rights, such as neutrality against compassion. Domain knowledge tells an official what the rules permit; creativity finds a third path where neither value is sacrificed.
Why Domain Knowledge Alone Falls Short
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Rules Run Out

Conduct rules are written for typical cases, while dilemmas arise at the margin where two valid duties collide and no rule settles the choice.

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The Binary Trap

Expertise frames choices as enforce or exempt, producing moral myopia, blindness to options that a fresh frame would reveal.

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No Precedent

Pandemics, technology and climate shocks raise dilemmas no manual anticipated, so judgement must be imaginative as well as informed.

Creativity Resolving Dilemmas in Practice
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Duty Without Funds

Armstrong Pame, an SDM in Manipur's Tamenglong district, crowdfunded the 100-km "People's Road" in 2012 when no budget was sanctioned, serving public need without breaching financial propriety.

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Aid With Dignity

Collector N. Prasanth's Operation Sulaimani in Kozhikode (2015) gave the hungry meal coupons for ordinary restaurants, so relief did not cost them their dignity.

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Punishment With Reform

Kiran Bedi's Vipassana programme at Tihar in 1993-94 reconciled the duty to confine prisoners with the duty to reform them.

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Creativity Within Integrity

Innovation must stay inside law and constitutional morality, or it becomes rule-bending; Aristotle's phronesis joins inventiveness to principle.

Conclusion
Domain knowledge maps the boundaries; creativity finds the path between them that honours both values. The ideal civil servant pairs expertise with imaginative, principled judgement, turning dilemmas into citizen-centric solutions.

This model answer is indicative and the model can make mistakes; please verify key facts independently.

Hand-drawn diagram: From Dilemma to Third Path. From Dilemma to Third Path. Flow: Value clash → Knowledge maps limits → Creative reframing → Third option → Both values honoured
Diagram: From Dilemma to Third Path

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Ethical concerns and dilemmas in government and private institutions13 questions

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Question from the official UPSC Civil Services (Main) Examination 2021 paper. Answer written by Ghissu's engine and checked against our editorial standards. Found an error? Tell us and we correct it within 48 hours.

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