2021 · GS Paper 4 · Q1(b) · 10 marks

Identify ten essential values that are needed to be an effective public servant. Describe the ways and means to prevent non-ethical behaviour in the public servants.

In short

An effective public servant needs ten values in four clusters: integrity, honesty and courage; objectivity, impartiality and non-partisanship; empathy and dedication; accountability and transparency. Unethical behaviour is prevented by value-based recruitment, codes, the secure tenure urged in TSR Subramanian (2013), less discretion and credible deterrence.

Model answer

Ghissu Editorial · Verified 4 Oct 2026

Introduction
A public servant holds power as a trustee of citizens, so effectiveness depends on character as much as competence; the Second ARC's report on Ethics in Governance (2007) treats values as the first defence against misconduct.
Ten Essential Values of an Effective Public Servant
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Character gives spine

Ashok Khemka cancelled a questionable Haryana land mutation in 2012 despite repeated transfers.

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Neutrality gives fairness

Objectivity and non-partisanship mean files are decided on merit, whichever party governs.

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Citizen focus gives purpose

Armstrong Pame built Manipur's 100-km "People's Road" in 2012 through crowdfunding.

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Answerability gives trust

Accountability and transparency let citizens question decisions, which keeps the other values honest.

Ways and Means to Prevent Non-Ethical Behaviour
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Recruit and train for values

The ethics paper in the Civil Services Mains since 2013 and Mission Karmayogi (2020) build ethical aptitude.

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Codify and declare

A statutory Code of Ethics, backed by annual property returns under the AIS (Conduct) Rules, 1968, draws clear lines.

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Insulate from pressure

TSR Subramanian v Union of India (2013) sought fixed tenures, civil services boards and written instructions.

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Shrink discretion

GeM e-procurement and Direct Benefit Transfer remove the contact points where bribes are negotiated.

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Detect and deter

The Lokpal, the CVC and the Whistle Blowers Protection Act, 2014 make misconduct risky and dissent safe.

Conclusion
Values make a public servant effective; systems keep them alive under pressure. Recruiting for character, protecting the honest and punishing misconduct together build a trustworthy civil service.

This model answer is indicative and the model can make mistakes; please verify key facts independently.

Hand-drawn diagram: Ten Values of a Public Servant. Ten Values of a Public Servant. Diagram (tree): Ten Values of a Public Servant; Character; Integrity, honesty, courage; Neutrality; Objectivity, impartiality, non-partisanship; Citizen focus; Empathy, dedication to service; Answerability; Accountability, transparency
Diagram: Ten Values of a Public Servant

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Strengthening of ethical and moral values in governance7 questions

Asked in 6 of 14 sittings since 2013

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2015
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2017
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2018
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2020
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2021
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2022
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2023
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2024
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Question from the official UPSC Civil Services (Main) Examination 2021 paper. Answer written by Ghissu's engine and checked against our editorial standards. Found an error? Tell us and we correct it within 48 hours.

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