Digital platforms dramatically improve the quality and accountability of public service and facilitate citizen centric governance — Elaborate. Explain various Technical, Economic and Social bottlenecks in the implementation of e-governance programmes in India.
In short
Digital platforms such as DBT, e-Taal, RailMadad, MyGov, DigiLocker and e-District improve service quality and accountability through real-time transparency, direct transfers and grievance tracking. Their implementation faces technical bottlenecks (connectivity, interoperability, security), economic ones (high costs, device affordability, leakages) and social ones (digital divide, language barriers, low trust).
Model answer
Ghissu Editorial · Verified 4 Oct 2026 · 271 words
Citizen Engagement and Accessibility
Platforms like RailMadad and MyGov enable grievance redressal and participatory governance, increasing accountability. Additionally, initiatives such as DigiLocker and e-District projects improve access to digital documents and services, with Andhra Pradesh’s e-District project issuing digitally signed certificates that reduce physical visits.
Infrastructure and Interoperability
Despite8 connecting 2.15 lakh Gram Panchayats via optical fibre, rural and remote areas in Andhra Pradesh face connectivity gaps; fragmented systems across government levels hinder seamless data exchange and integrated service delivery.
Fiscal Constraints and Audit Findings
Andhra Pradesh’s post-bifurcation fiscal limits restrict infrastructure upgrades; the CAG audit revealed ₹968 crore excess payments in CFMS due to system lapses, highlighting operational inefficiencies and leakages.
Digital Divide and Language Barriers
Marginalized groups and non-English speakers, especially in Andhra Pradesh, face exclusion due to low digital literacy and limited vernacular support on platforms, restricting equitable access.
Expand Infrastructure and Inclusivity
Accelerate broadband and 5G deployment in underserved areas, enhance vernacular content, and improve digital literacy to bridge divides and foster inclusive citizen-centric governance.
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Information and Communication Technology (ICT)24 questions
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Question from the official APPSC Group-I Mains 2023 paper. Answer written by Ghissu's engine and checked against our editorial standards. Found an error? Tell us and we correct it within 48 hours.