Define Persuasion and its constructs. Can the power of persuasion be used by civil servants in order to realize the ends and objectives of a 'New India'? Substantiate.
In short
Persuasion is deliberate, transparent communication aimed at changing attitudes or behaviour, built on the source's credibility, the message's clarity and relevance, and the target audience's characteristics. Civil servants can use it for a New India, as Swachh Bharat Abhiyan showed, provided it respects free choice and avoids manipulation.
Model answer
Ghissu Editorial · Verified 4 Oct 2026 · 254 words
Deliberate Communication Frameworks
Persuasion relies on transparent, credible messaging, as seen in Swachh Bharat Abhiyan’s mass mobilization. Campaigns use clarity and relevance to change behaviours, demonstrating how strategic communication can drive social change.
Complex Social Attitudes
Deep-rooted biases, such as caste discrimination in Rayalaseema, challenge persuasion but local leaders’ appeals have helped overcome resistance. Emotional and rational appeals have been crucial in changing entrenched behaviours affecting school attendance.
Social Proof and Community Influence
Model villages under 'Aadarsh Gram Yojana' in Andhra Pradesh demonstrate peer influence in adopting government schemes. This social proof encourages wider acceptance by showcasing successful examples within communities.
Capacity Building
Training civil servants in ethical persuasion and emotional intelligence improves public engagement. Developing skills in audience analysis and transparent communication enhances their ability to connect with diverse populations.
Localized Strategies
Tailored campaigns in Andhra Pradesh show the effectiveness of context-specific messaging. Customizing programs to cultural and social dynamics increases relevance and acceptance among target groups.
This model answer is indicative and the model can make mistakes; please verify key facts independently.

Practise this question
1Get the answer sheet
Sized for this question.
2Write your answer
Timed, by hand.
3Get it marked
Your score and what to fix.
This chapter in the exam
Attitude and Emotional intelligence6 questions
Asked in 3 of 8 sittings since 2008
Most tested: Attitude as a determinant of public servant behaviour, including its components and behavioural impact.
- 2025Explain the difference between cognitive, affective and behavioural components of attitude with suitable examples in the public service context.
- 2025Define attitude. How does attitude affect the behaviour of public servants?
All 6 questions, sorted by sub-topic, with model answers and practice.
Question from the official APPSC Group-I Mains 2023 paper. Answer written by Ghissu's engine and checked against our editorial standards. Found an error? Tell us and we correct it within 48 hours.